POLICIES

•CANCELATIONS & RE-SCHEDULING (Sliding Fee Scale): effective 4/08/2024

_0% fee(no charge) IF it's 24 hours or greater b-e-f-o-r-e the scheduled appt. Date/Time

_75% IF it's 23.59-11.59 hours b-e-f-o-r-e the scheduled appt. Date/Time.

_100% of the FULL posted price if it's 11.59-or less b-e-f-o-r-e the scheduled appt. Date/Time.

NOTE:

a) IF a 3-pack, &/or 6-pack bundle had been purchased or a gift certificate was to be used as payment THEN the above Sliding Fee Scale will be applied to the "bundled rate" per session or to the Gift Certificate value (at time of purchase & if it covers the price of the scheduled session).

b) Those participating in the "Senior Savings" or the "Military Veterans Savings" incentive programs will have cancelations fees based on the FULL posted price (as the "savings" is applied ONLY a-f-t-e-r the appt./session has been completed)

c) A RE-scheduling means you're actually canceling your appointment in order to schedule a new one for a different date or for a different time of day OR for a NO SHOW.  

d) ALL Cancelations/Rescheduling requests (more than 24 Hours b-e-f-o-r-e the scheduled appt. Date/Time can be submitted using the: [ "Add to Calendar" |  "Cancel" | "Reschedule" ] option.  LOOK this line on your emailed Appointment Confirmation &/or on your emailed (or texted) Appointment Reminder.  

e) CANCELATIONS less-than-24 Hours before the scheduled appt. Date/Time will only be accepted by the following three (3) methods: 1) EMAIL: Joanne@JoanneCosgroveCMT.com (SUBJECT Line: CANCELING My Appt.)  2) VOICEMAIL or TEXT Message to (925) 788-9790 (clearly state or type your Name, Appt. Date & Time)

•NO SHOW: 

Means you were not present in-person for the entire duration of your scheduled appointment time.  As well, a Cancelation made by you AFTER the appointment time has passed will count as a NO SHOW.  IF you arrive late, your session will still occur, will still end at the originally scheduled time and the full fee-for-service will still be due.

•APPOINTMENT REMINDERS:

ONE (1) Reminder will be issued via email or text message (dependent upon what option you have chosen).  It will be issued 48 Hours (2 days) prior to your appointment (this leaves a 24 Hour window for canceling or rescheduling an appointment without incurring a fee)

•Senior/Military Veterans Savings: To be eligible for the 5% savings a minimum of one (1) session must be completed at least every 90 days. Seniors must be at least 62 years of age and Military Veterans need to show their Veteran ID Card.

•PAYMENTS:

ALL clients are required to have a current and valid credit or debit card on file with their client account.  This credit card will not be charged unless: there is a Late Cancelation/Rescheduling, No Show or in the event the client does not have any existing monetary credit to their client account as a result of a Gift Certificate or a Prepay Package purchase.  

The ONLY accepted forms of payment are: CASH (in the exact amount), VISA/MC/AMEX/Discover/Debit/ (FSA) card, (HSA) card, (MSA) card.  *Proof of *Identification via any government issued photo I.D. is required at the initial payment only(unless paying by cash)*  The Name on the government issued I.D. must match the name on the Card being used for payment.  
**ALL payments are due at time of service**

•REFUNDS:  All purchases made are final and nonrefundable.  In the event an injury or illness precludes you from receiving any of the SERVICES listed on this website's MENU for 6 months beyond the date of your last session, THEN a refund (minus a 5% Administrative Fee) will be issued to you contingent upon a written, dated & signed Rx. or note from your Primary Medical Provider to list your medical diagnosis and the reasons you are not able to receive ANY of the Massage or Bodywork services listed on the SERVICES Menu.

*Refunds will not be issued* in the event the  Federal, State of CA, County, Local Government or City Agencies restricts/limits/prohibits any or all practice of the services listed on this website.